Support inbox, rebuilt: cases, a customer portal and replies by email

Every support message is now a case with its own number, and your customer gets an instant email confirming it.

• Statuses: open, waiting on customer, snoozed, resolved and closed
• Assign cases, set priority and tags, and add internal notes your customers never see
• Saved replies and attachments
• Customers reply to your email and it lands in the same case
• A customer portal on your own domain: people see their requests, sign in with Google or an email code, and close or reopen them
• Set your hours and a reply promise; the widget shows when you're online
• Track a case as a feature request: when it ships, everyone who asked gets one "It's live" email
• Ratings after a case is resolved, plus your support numbers: time to first reply, time to resolve and rating
• Your AI agent can work the inbox too: list and update cases, reply and read your support numbers

Support emails go out as "Your project Support" from support@lots.support, or from your own domain. https://lots.team/features/support-inbox